Terms and Conditions

Terms & Conditions

These Terms & Conditions (“Terms”) govern your access to and use of the Velora website, platform, services, and related features (collectively, the “Platform”).

By accessing or using Velora, you agree to be bound by these Terms.

1. About Velora

Velora is a modern travel marketplace that helps users discover, compare, and access flights, hotels, tours, airport transfers, travel experiences, travel-related products, and third-party travel services.

Velora may provide services directly or through third-party suppliers, affiliate partners, travel providers, booking platforms, and external operators.

2. Acceptance of Terms

By using Velora, you confirm that:

  • You are at least 18 years old or have legal parental/guardian consent.
  • You have the legal authority to enter into binding agreements.
  • You will use the Platform only for lawful purposes.
  • All information provided by you is accurate and complete.

3. Use of the Platform

You agree not to:

  • Use the Platform for unlawful, fraudulent, or abusive purposes.
  • Attempt to gain unauthorized access to the Platform or its systems.
  • Copy, reproduce, scrape, distribute, or exploit Platform content without permission.
  • Use automated bots, crawlers, or scraping tools on the Platform.
  • Submit false bookings, fraudulent inquiries, or misleading information.
  • Upload harmful software, malware, or malicious code.

Velora reserves the right to restrict, suspend, or terminate access to the Platform at its sole discretion.

4. Third-Party Providers & Affiliate Services

Velora partners with third-party travel providers, booking platforms, affiliate networks, suppliers, operators, and external service providers.

These may include:

  • com
  • Travelpayouts
  • GetYourGuide
  • TourRadar
  • Viator
  • Klook
  • KiwiTaxi
  • Expedia
  • Amazon
  • Other travel and booking partners

Some services, bookings, reservations, or purchases made through Velora may redirect users to external websites operated independently from Velora.

Velora does not own, operate, or control third-party suppliers and is not responsible for:

  • Third-party pricing
  • Availability
  • Booking fulfillment
  • Service delivery
  • Schedule changes
  • Cancellations
  • Delays
  • Supplier policies
  • Errors or omissions by third-party providers

All third-party bookings and services are subject to the terms, conditions, and policies of the relevant provider.

5. Pricing & Availability

Prices, availability, promotions, offers, and travel inventory displayed on the Platform may change at any time without notice.

Velora does not guarantee:

  • Price accuracy
  • Availability of travel products
  • Availability of promotions
  • Currency conversion accuracy
  • Real-time supplier inventory updates

Final pricing and booking terms are determined by the relevant supplier or provider at the time of booking.

6. Bookings & Reservations

When making bookings or inquiries through Velora:

  • You are responsible for reviewing supplier-specific terms and policies.
  • You must provide accurate traveler information.
  • You are responsible for reviewing booking confirmations and travel details.
  • Certain bookings may require additional verification.

Velora reserves the right to refuse or cancel bookings suspected of fraud, abuse, unauthorized activity, or policy violations.

7. Payments

Payments for certain services may be processed directly by third-party providers, affiliate partners, or payment processors.

Velora is not responsible for:

  • Third-party payment failures
  • Banking charges
  • Currency conversion fees
  • International transaction fees
  • Payment gateway errors

Users are responsible for ensuring valid payment methods and sufficient funds.

8. Cancellations & Refunds

Cancellation and refund policies vary depending on the travel provider, supplier, booking platform, or operator.

Users are responsible for reviewing cancellation policies before completing bookings.

Velora does not guarantee refunds for:

  • Non-refundable bookings
  • Missed departures
  • No-shows
  • Supplier-imposed penalties
  • Travel disruptions beyond our control

Where applicable, refunds are subject to the supplier’s approval and processing timelines.

9. Passport, Visa & Travel Requirements

Travelers are solely responsible for:

  • Valid passports
  • Entry requirements
  • Visas
  • Transit documentation
  • Health requirements
  • Vaccination requirements
  • Travel insurance
  • Immigration compliance

Visa rules and travel requirements may change without notice.

Velora strongly recommends verifying requirements directly with embassies, consulates, airlines, and government authorities before travel.

Any visa support or travel guidance provided by Velora is informational only and does not guarantee visa approval or entry permission.

10. Travel Insurance

Velora strongly recommends purchasing comprehensive travel insurance before traveling.

Travel insurance may help protect against:

  • Trip cancellations
  • Medical emergencies
  • Travel interruptions
  • Lost baggage
  • Delays
  • Supplier insolvency

Users are responsible for selecting appropriate insurance coverage.

11. Intellectual Property

All Platform content, including but not limited to:

  • Logos
  • Branding
  • Text
  • Graphics
  • Images
  • Website design
  • Icons
  • Layouts
  • Content
  • Software

is owned by or licensed to Velora and protected under applicable intellectual property laws.

Users may not reproduce, distribute, modify, copy, republish, or commercially exploit Platform content without prior written consent.

12. User Content

If users submit reviews, testimonials, comments, photos, feedback, or other content to Velora:

  • Users retain ownership of their content.
  • Users grant Velora a non-exclusive, worldwide, royalty-free license to use, display, reproduce, publish, and promote such content.
  • Velora reserves the right to remove content deemed inappropriate, unlawful, misleading, offensive, or harmful.

Users are solely responsible for content they submit.

13. Affiliate Disclosure

Velora may earn commissions through affiliate partnerships when users click on affiliate links or complete bookings or purchases through partner websites.

Affiliate commissions help support the operation and development of the Platform.

These commissions do not typically affect the price users pay.

14. External Links

Velora may contain links to external websites or third-party services.

We do not control and are not responsible for:

  • Third-party content
  • Website availability
  • Supplier accuracy
  • Third-party policies
  • External website practices

Users access external websites at their own risk.

15. Limitation of Liability

To the maximum extent permitted by law, Velora shall not be liable for:

  • Indirect or consequential damages
  • Travel disruptions
  • Supplier failures
  • Delays or cancellations
  • Booking errors caused by third parties
  • Loss of profits
  • Data loss
  • Service interruptions
  • Force majeure events
  • Government actions
  • Airline schedule changes
  • Visa refusals
  • Losses arising from third-party services

Velora provides the Platform and services on an “as-is” and “as-available” basis without warranties of any kind.

16. Indemnification

You agree to indemnify and hold harmless Velora, its affiliates, partners, employees, contractors, and representatives from any claims, damages, liabilities, losses, or expenses arising from:

  • Your use of the Platform
  • Violation of these Terms
  • Fraudulent activity
  • Breach of applicable laws
  • Infringement of third-party rights

17. Privacy

Your use of the Platform is also governed by our Privacy Policy.

By using Velora, you consent to the collection and use of information as described in the Privacy Policy.

18. Changes to Terms

Velora reserves the right to update or modify these Terms at any time without prior notice.

Continued use of the Platform after changes are posted constitutes acceptance of the revised Terms.

19. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of Alberta, Canada, without regard to conflict of law principles.

Any disputes arising from these Terms or use of the Platform shall be subject to the jurisdiction of the courts of Alberta, Canada.

20. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Velora
Website: veloratravel.world
Email: hello@veloratravel.world